|
| |
| Skills |
Skills
Definitions |
| Service
Orientation |
Actively
looking for ways to help people |
| Active
Listening |
Listening to
what other people are saying and asking questions as appropriate |
| Speaking |
Talking to
others to effectively convey information |
| Writing |
Communicating
effectively with others in writing as indicated by the needs of the
audience |
| Mathematics |
Using
mathematics to solve problems |
| Social
Perceptiveness |
Being aware
of others' reactions and understanding why they react the way they
do |
|
| Knowledge |
Knowledge
Definitions |
| Customer
and Personal Service |
Knowledge
of principles and processes for providing customer and personal
services including needs assessment techniques, quality service
standards, alternative delivery systems, and customer satisfaction
evaluation techniques |
| Mathematics |
Knowledge
of numbers, their operations, and interrelationships including
arithmetic, algebra, geometry, calculus, statistics, and their
applications |
| Sales
and Marketing |
Knowledge
of principles and methods involved in showing, promoting, and
selling products or services. This includes marketing strategies
and tactics, product demonstration and sales techniques, and sales
control systems |
| English
Language |
Knowledge
of the structure and content of the English language including the
meaning and spelling of words, rules of composition, and grammar |
|
| Abilities |
Abilities
Definitions |
| Wrist-Finger
Speed |
The ability
to make fast, simple, repeated movements of the fingers, hands, and
wrists |
| Manual
Dexterity |
The ability
to quickly make coordinated movements of one hand, a hand together
with its arm, or two hands to grasp, manipulate, or assemble objects |
| Oral
Comprehension |
The ability
to listen to and understand information and ideas presented through
spoken words and sentences |
| Information
Ordering |
The ability
to correctly follow a given rule or set of rules in order to arrange
things or actions in a certain order. The things or actions can
include numbers, letters, words, pictures, procedures, sentences,
and mathematical or logical operations. |
| Number
Facility |
The ability
to add, subtract, multiply, or divide quickly and correctly |
| Arm-Hand
Steadiness |
The ability
to keep the hand and arm steady while making an arm movement or
while holding the arm and hand in one position |
| Oral
Expression |
The ability
to communicate information and ideas in speaking so others will
understand |
| Static
Strength |
The ability
to exert maximum muscle force to lift, push, pull, or carry objects |
| Written
Comprehension |
The ability
to read and understand information and ideas presented in writing |
| Speech
Recognition |
The ability
to identify and understand the speech of another person |
|
| Generalized
Work Activities |
Generalized
Work Activities Definitions |
| Communicating
With Persons Outside Org. |
Communicating
with persons outside the organization, representing the organization
to customers, the public, government, and other external sources.
This information can be exchanged face-to-face, in writing, or via
telephone/electronic transfer. |
| Performing
General Physical Activities |
Performing
physical activities that require moving one's whole body, such as in
climbing, lifting, balancing, walking, stooping, where the
activities often also require considerable use of the arms and legs,
such as in the physical handling of materials. |
| Handling
and Moving Objects |
Using one's
own hands and arms in handling, installing, forming, positioning,
and moving materials, or in manipulating things, including the use
of keyboards. |
| Performing
for/Working With Public |
Performing
for people or dealing directly with the public, including serving
persons in restaurants and stores, and receiving clients or guests. |
| Getting
Information Needed to Do the Job |
Observing,
receiving, and otherwise obtaining information from all relevant
sources. |
| Controlling
Machines and Processes |
Using either
control mechanisms or direct physical activity to operate machines
or processes (not including computers or vehicles). |
| Monitor
Processes, Material, Surroundings |
Monitoring
and reviewing information from materials, events, or the
environment, often to detect problems or to find out when things are
finished. |
| Establishing
& Maintaining Relationships |
Developing
constructive and cooperative working relationships with others. |
| Processing
Information |
Compiling,
coding, categorizing, calculating, tabulating, auditing, verifying,
or processing information or data. |
| Identifying
Objects, Actions, and Events |
Identifying
information received by making estimates or categorizations,
recognizing differences or similarities, or sensing changes in
circumstances or events. |
|
| Tasks |
| Selects food
items from serving or storage areas and places food and beverage
items on serving tray or in takeout bag. |
| Makes and
serves hot and cold beverages or desserts. |
| Cooks or
re-heats food items, such as french fries. |
| Requests and
records customer order and computes bill. |
| Notifies
kitchen personnel of shortages or special orders. |
| Receives
payment. |
|
|
