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What skills is the employer looking for?
| Skills |
Skills
Definitions |
| Service
Orientation |
Actively
looking for ways to help people |
| Speaking |
Talking to
others to effectively convey information |
| Social
Perceptiveness |
Being aware
of others' reactions and understanding why they react the way they
do |
| Active
Listening |
Listening to
what other people are saying and asking questions as appropriate |
| Mathematics |
Using
mathematics to solve problems |
| Problem
Identification |
Identifying
the nature of problems |
|
| Knowledge |
Knowledge
Definitions |
| Sales and
Marketing |
Knowledge
of principles and methods involved in showing, promoting, and
selling products or services. This includes marketing strategies
and tactics, product demonstration and sales techniques, and sales
control systems |
| Customer
and Personal Service |
Knowledge
of principles and processes for providing customer and personal
services including needs assessment techniques, quality service
standards, alternative delivery systems, and customer satisfaction
evaluation techniques |
| Mathematics |
Knowledge
of numbers, their operations, and interrelationships including
arithmetic, algebra, geometry, calculus, statistics, and their
applications |
| English
Language |
Knowledge
of the structure and content of the English language including the
meaning and spelling of words, rules of composition, and grammar |
| Clerical |
Knowledge
of administrative and clerical procedures and systems such as word
processing systems, filing and records management systems,
stenography and transcription, forms design principles, and other
office procedures and terminology |
| Economics
and Accounting |
Knowledge
of economic and accounting principles and practices, the financial
markets, banking, and the analysis and reporting of financial data |
|
| Abilities |
Abilities
Definitions |
| Oral
Expression |
The ability
to communicate information and ideas in speaking so others will
understand |
| Oral
Comprehension |
The ability
to listen to and understand information and ideas presented through
spoken words and sentences |
| Speech
Clarity |
The ability
to speak clearly so that it is understandable to a listener |
| Number
Facility |
The ability
to add, subtract, multiply, or divide quickly and correctly |
| Information
Ordering |
The ability
to correctly follow a given rule or set of rules in order to arrange
things or actions in a certain order. The things or actions can
include numbers, letters, words, pictures, procedures, sentences,
and mathematical or logical operations. |
| Written
Comprehension |
The ability
to read and understand information and ideas presented in writing |
| Written
Expression |
The ability
to communicate information and ideas in writing so others will
understand |
| Memorization |
The ability
to remember information such as words, numbers, pictures, and
procedures |
| Near
Vision |
The ability
to see details of objects at a close range (within a few feet of the
observer) |
| Speech
Recognition |
The ability
to identify and understand the speech of another person |
|
| Generalized
Work Activities |
Generalized
Work Activities Definitions |
| Selling
or Influencing Others |
Convincing
others to buy merchandise/goods, or otherwise changing their minds
or actions. |
| Performing
for/Working With Public |
Performing
for people or dealing directly with the public, including serving
persons in restaurants and stores, and receiving clients or guests. |
| Communicating
With Persons Outside Org. |
Communicating
with persons outside the organization, representing the organization
to customers, the public, government, and other external sources.
This information can be exchanged face-to-face, in writing, or via
telephone/electronic transfer. |
| Documenting/Recording
Information |
Entering,
transcribing, recording, storing, or maintaining information in
either written form or by electronic/magnetic recording. |
| Establishing
& Maintaining Relationships |
Developing
constructive and cooperative working relationships with others. |
| Controlling
Machines and Processes |
Using either
control mechanisms or direct physical activity to operate machines
or processes (not including computers or vehicles). |
| Handling
and Moving Objects |
Using one's
own hands and arms in handling, installing, forming, positioning,
and moving materials, or in manipulating things, including the use
of keyboards. |
| Updating
& Using Job-Relevant Knowledge |
Keeping
up-to-date technically and knowing one's own jobs' and related jobs'
functions. |
| Getting
Information Needed to Do the Job |
Observing,
receiving, and otherwise obtaining information from all relevant
sources. |
| Processing
Information |
Compiling,
coding, categorizing, calculating, tabulating, auditing, verifying,
or processing information or data. |
|
| Tasks |
| Prepares
sales slip or sales contract. |
| Computes
sales price of merchandise. |
| Describes
merchandise and explains use, operation, and care of merchandise
to customers. |
| Sells or
arranges for delivery, insurance, financing, or service contracts
for merchandise. |
| Totals
purchases, receives payment, makes change, or processes credit
transaction. |
| Recommends,
selects, and obtains merchandise based on customer needs and
desires. |
| Demonstrates
use or operation of merchandise. |
| Greets
customer. |
| Fits or
assists customers in trying on merchandise. |
| Estimates
quantity and cost of merchandise required, such as paint or floor
covering. |
| Tickets,
arranges, and displays merchandise to promote sales. |
| Maintains
records related to sales. |
| Estimates
and quotes trade-in allowances. |
| Estimates
cost of repair or alteration of merchandise. |
| Wraps
merchandise. |
| Rents
merchandise to customers. |
| Inventories
stock. |
| Requisitions
new stock. |
| Cleans
shelves, counters, and tables. |
|
| Interests |
Interests
Definitions |
| Enterprising |
Enterprising
occupations frequently involve starting up and carrying out projects.
These occupations can involve leading people and making many decisions.
Sometimes they require risk taking and often deal with business. |
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