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| Skills |
Skills
Definitions |
| Service
Orientation |
Actively looking
for ways to help people |
| Problem
Identification |
Identifying the
nature of problems |
| Social
Perceptiveness |
Being aware of
others' reactions and understanding why they react the way they do |
| Mathematics |
Using
mathematics to solve problems |
| Active Listening |
Listening to
what other people are saying and asking questions as appropriate |
Knowledges are organized
sets of principles and facts that apply to a wide range of situations.
| Knowledge |
Knowledge
Definitions |
| Clerical |
Knowledge of
administrative and clerical procedures and systems such as word
processing systems, filing and records management systems, stenography
and transcription, forms design principles, and other office procedures
and terminology |
| Customer and
Personal Service |
Knowledge of
principles and processes for providing customer and personal services
including needs assessment techniques, quality service standards,
alternative delivery systems, and customer satisfaction evaluation
techniques |
| Mathematics |
Knowledge of
numbers, their operations, and interrelationships including arithmetic,
algebra, geometry, calculus, statistics, and their applications |
| Sales and
Marketing |
Knowledge of
principles and methods involved in showing, promoting, and selling
products or services. This includes marketing strategies and tactics,
product demonstration and sales techniques, and sales control systems |
| Abilities |
Abilities
Definitions |
| Oral
Comprehension |
The ability to
listen to and understand information and ideas presented through spoken
words and sentences |
| Oral Expression |
The ability to
communicate information and ideas in speaking so others will understand |
| Extent
Flexibility |
The ability to
bend, stretch, twist, or reach out with the body, arms, and/or legs |
| Manual Dexterity |
The ability to
quickly make coordinated movements of one hand, a hand together with its
arm, or two hands to grasp, manipulate, or assemble objects |
| Static Strength |
The ability to
exert maximum muscle force to lift, push, pull, or carry objects |
| Number Facility |
The ability to
add, subtract, multiply, or divide quickly and correctly |
| Near Vision |
The ability to
see details of objects at a close range (within a few feet of the
observer) |
| Category
Flexibility |
The ability to
produce many rules so that each rule tells how to group (or combine) a
set of things in a different way. |
| Information
Ordering |
The ability to
correctly follow a given rule or set of rules in order to arrange things
or actions in a certain order. The things or actions can include
numbers, letters, words, pictures, procedures, sentences, and
mathematical or logical operations. |
| Written
Comprehension |
The ability to
read and understand information and ideas presented in writing |
The Interests are areas
that individuals generally like or dislike.
| Interests |
Interests
Definitions |
| Realistic |
Realistic
occupations frequently involve work activities that include practical,
hands-on problems and solutions. They often deal with plants, animals,
and real-world materials like wood, tools, and machinery. Many of the
occupations require working outside, and do not involve a lot of
paperwork or working closely with others. |
| Conventional |
Conventional
occupations frequently involve following set procedures and routines.
These occupations can include working with data and details more than
with ideas. Usually there is a clear line of authority to follow. |
| Generalized
Work Activities |
Generalized
Work Activities Definitions |
| Handling and
Moving Objects |
Using one's own
hands and arms in handling, installing, forming, positioning, and moving
materials, or in manipulating things, including the use of keyboards. |
| Documenting/Recording
Information |
Entering,
transcribing, recording, storing, or maintaining information in either
written form or by electronic/magnetic recording. |
| Processing
Information |
Compiling, coding,
categorizing, calculating, tabulating, auditing, verifying, or processing
information or data. |
| Implementing
Ideas, Programs, etc. |
Conducting or
carrying out work procedures and activities in accord with one's own ideas
or information provided through directions/instructions for purposes of
installing, modifying, preparing, delivering, constructing, integrating,
finishing, or completing programs, systems, structures, or products. |
| Establishing &
Maintaining Relationships |
Developing
constructive and cooperative working relationships with others. |
| Performing General
Physical Activities |
Performing
physical activities that require moving one's whole body, such as in
climbing, lifting, balancing, walking, stooping, where the activities
often also require considerable use of the arms and legs, such as in the
physical handling of materials. |
| Performing
for/Working With Public |
Performing for
people or dealing directly with the public, including serving persons in
restaurants and stores, and receiving clients or guests. |
| Getting
Information Needed to Do the Job |
Observing,
receiving, and otherwise obtaining information from all relevant sources. |
| Communicating With
Persons Outside Org. |
Communicating with
persons outside the organization, representing the organization to
customers, the public, government, and other external sources. This
information can be exchanged face-to-face, in writing, or via
telephone/electronic transfer. |
| Updating &
Using Job-Relevant Knowledge |
Keeping up-to-date
technically and knowing one's own jobs' and related jobs' functions. |
| Tasks |
| Receives, opens,
and unpacks cartons or crates of merchandise and checks invoice against
items received. |
| Stocks storage
areas and displays with new or transferred merchandise. |
| Sets up
advertising signs and displays merchandise on shelves, counters, or
tables to attract customers and promote sales. |
| Takes inventory
or examines merchandise to identify items to be reordered or
replenished. |
| Stamps,
attaches, or changes price tags on merchandise, referring to price list. |
| Requisitions
merchandise from supplier based on available space, merchandise on hand,
customer demand, or advertised specials. |
| Cleans display
cases, shelves, and aisles. |
| Itemizes and
totals customer merchandise selection at check out counter, using cash
register, and accepts cash or charge card for purchases. |
| Answers
questions and advises customer in selection of merchandise. |
| Cuts lumber,
screening, glass, and related materials to size requested by customer. |
| Packs customer
purchases in bags or cartons. |
| Transports
packages to customer vehicle. |
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